The FCA Customer Complaints management and reporting rules are onerous but it is necessary to fully comply and to be able to prove your compliance.

Our FCA Customer Complaints management and reporting solution enables clients to log complaints, record the required information and manage the complaint to resolution. Semi-annual reports are available for FCA reporting. A semi-annual senior manager review is also provided which allows management to identify customer complaint root causes and actions taken to prevent complaints arising.

For more information on the GRC-Maestro Platform click here.

UK SFC Customer Complaint Handling