Outsourcing is common and increasing as businesses focus on their core value add. But outsourcing has serious implications for your business because you remain regulatory liable while loosing day-to-day control and visibility.

Regulators impose very strict rules on outsourcing, whether within a group or outside. The rules cover all stages of outsourcing, from selection to ongoing monitoring and termination.

GRC-Maestro supports your Outsourcing Management in a Maestro Solution with:

    • Maestro-Templates: based on your specific outsourced services for: selection process, ongoing monitoring and exception management
    • Schedules: periodically sending Maestro-Forms to designated oversight staff
    • Incidents: evaluate responses with automatic and manual incident creation, reporting and resolution

GRC-Maestro evidences to regulators that your business has a thorough control over outsourced services.

Reporting on: Outsourcing Management

  • No Issue
  • Incident: No Breach
  • Incident: Breach

Performance Monitoring

Periodically monitor the performance of each outsourced service provider against contractual commitments, including a review of all service exceptions over the period.

  • No Issue
  • Incident: No Breach
  • Incident: Breach

Service Exception Management

When an outsourced service fails to meet minimum standards then an exception is launched, investigated and remedial action agreed with the outsourced service provider.